Kiwihost - Service Excellence

Customers are the cornerstone of any organisation. Whether your staff are dealing with customers that are external to your organisation, or internal customers such as colleagues in other departments; KiwiHost will give them the tools  they need to deliver Service Excellence to all of their customers... even the difficult or complaining ones! With a focus on developing professional communication skills in all areas - face to face, over the phone, email and messaging - this is a workshop that will transform participants relationships with internal and external customers alike. Participants on this one day workshop will learn to develop trust & rapport with customers along with a “can-do” attitude , this way they can approach every interaction positively and professionally, and handle any complaints or issues that may arise with confidence.

Click here to download the course flyer for more information.

Speaker:

Born and raised in Christchurch, Jared has been in the training and development field in many forms for close to fifteen years. His initiation with corporate and customer service training came with his early position with Champagne Consultants, one of New Zealand's most successful private training establishments. His career with Champagne took him from a graduate recruit, through to becoming a Director and shareholder in the company in charge of all marketing activities throughout New Zealand.

After selling Champagne Consultants to Training Solutions Plus, an NZX listed company providing training throughout Australia and New Zealand, Jared completed a management contract as the Marketing Operations Manager for Australasia.  The role was responsible for all marketing with a reporting function to the Board of Directors.  Jared also chaired the IT steering committee for the company, which controlled all strategic IT investment.  At the time of Jared’s involvement the company held offices in Melbourne, Sydney, Brisbane, Auckland, Wellington & Christchurch, with 70+ staff and contractors. 

At the conclusion of his management contract he began working as a marketing consultant for other businesses in the Wellington region, where his progression with the company had taken him.  His consultancy business worked in a number of different industry sectors, but specialised in Information Technology, Education and Professional Services. 

Jared moved his family back to Christchurch at the beginning of 2008, where he began with KiwiHost as a consultant, and is now Managing Director.  Since being with the company, Jared has restructured the company, which included the purchase of a number of franchise regions by KiwiHost Limited to create branch offices.  This combined with the recent Joint Venture with the Australian Retail Association to manage the operations for AussieHost has doubled the company’s turnover. 

Along with being the Managing Director, Jared works with our key clients to facilitate some of our more challenging and high level workshops. Jared has worked with Coca-Cola Amatil, Fletcher Building, OfficeMax, Leighs Construction & Stirling Sports, along with many councils in areas including sales, negotiation, leadership, finance and commercial acumen. 

Jared is actively involved in community sport, particularly rugby, where he is the Chairman of the University of Canterbury Rugby Club.  His other recreational time is taken up with his busy family life, where his two children are also keen sports fans.

Date:
Friday, 21st May, 2021
Time:
9:00 a.m. to 4:00 p.m.
Location:
Marlborough Chamber of Commerce, Level 1, 6/8 Scott St, Blenheim 7240
Single Ticket (Member) incl GST:
$575.00
Single Ticket (Non-Member) incl GST:
$661.25

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Total (incl GST)