Essential Skills for Supervisors and Team Leaders

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25th November 2014
8:30 am - 12:30 pm

85 Budge St

Due to demand Forté Management has agreed to run an additional Essential Skills for Supervisors and Team Leaders programme – 2 half days, 8.30am to 12.30pm, 25th and 27th November.

To register, please call the Chamber on 577 9575, email zn.gro.cocmnull@seiriuqne

Registration Fee: $395 + GST per person. Chamber Members $375 per person. $355 per additional person from the same organisation.

Programme Contents

1.   Management basics

  • What good supervisors and team leaders do and don’t do
  • Technical versus management skills
  • The importance of organisational and personal values

 2.   Team dynamics and relationships

  • Essentials of leadership in the New Zealand context
  • Building great teams
  • Motivating your team – different strokes for different folks
  • The importance of “having your team members’ backs”
  • The basics of performance management
  • Working with people from different cultures

 3.   Communications essentials

  • Barriers to effective communications
  • Different communication styles
  • Active listening, questioning and clarifying – some tools
  • Giving and receiving feedback and why Kiwis find that so difficult
  • Non-verbal communication

 4.   Decision making

  • Setting quality goals and translating them into meaningful action
  • Problem solving – a formal approach
  • Decision making tools

 5.   Dealing with difficult situations

  • The cost of conflict
  • The common causes of conflict
  • The role of communication in creating and resolving conflict
  • Successful conflict resolution techniques

 6.   Delegation & Empowerment

  • Productivity and delegation
  • Why delegate and how to go about it
  • What you should delegate and what you must not
  • Ensuring that delegated tasks are completed as agreed